Frequently Asked Questions
However the pieces from the Body Unchained, and the Luster & Stone collections are all made to order by me, Estelle. So these will take a little longer to have ready to ship out to you.
Depending on the amount of orders ahead of yours, it may take up to 1-3 weeks to get sent out. Once I have finished creating and have packaged all of your exquisite jewelry, I will send out your pieces to you, from our Vancouver Island Studio. You will then receive an email with your shipping and tracking information.
Yes we do!
There may be duties and/or customs taxes applied to your order (when ordering from outside of Canada) by your local government when delivery is made, or billed to you afterwards depending on where you live. We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by Collections by Estelle.
We are unable to offer any refunds at this time. However, we are happy to offer store credit, or repairs within 14 days of receiving your order. Please refer to our Repairs, Exchanges & Credit Policy page for more information.
Most of the metal is gold or gold plated, but some of the components are brass. Brass naturally darkens and tarnishes (oxidizes) with time, the elements and even the ph of your skin. It is a natural occurrence and causes no harm. In fact some people prefer a slight oxidation as it gives the jewelry its own personal story of lovingly being worn. However you can easily wipe away any oxidation with a simple jewelry cloth or jewelry polishing bar. Please view our Jewelry Care Guide for more advice on caring for your one of a kind handmade pieces of wearable art.